Privacy Policy

1. Data Controller

For the purposes of this Privacy Policy, the data controller is the operator of the pkr234 platform, accessible at pkr234.app. References to "pkr234," "we," "us," or "our" in this policy refer to this operator. If you have any questions about how pkr234 handles your personal information, please contact us at the address provided in Section 15.

2. Personal Data We Collect

pkr234 collects personal data in two broad categories: information you provide directly to us, and information we collect automatically through your use of the Platform.

Information you provide directly:

• Registration data: Full name, date of birth, Pakistani mobile number, and any username you choose during account creation.
• Identity verification data: Copies of government-issued identification documents (e.g., CNIC, passport) and proof of address submitted during KYC (Know Your Customer) verification.
• Financial data: Payment method details necessary to process deposits and withdrawals, including JazzCash account numbers, Easypaisa wallet IDs, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), and card information where applicable. pkr234 does not store full card numbers — payment processing is handled by certified third-party processors.
• Communications data: Any correspondence you send to pkr234 via email or live chat, including the content of support requests, complaints, and feedback.

Information collected automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, time spent on each page, game sessions initiated, bets placed, deposit and withdrawal activity, and navigation paths through the Platform.
• Cookie data: As described in Section 9 of this policy.

3. How We Collect Your Data

1. Direct submission: When you complete the pkr234 registration form, submit KYC documents, contact customer support, or interact with any form on the Platform.
2. Automated collection: Through cookies, web beacons, server logs, and similar technologies that record your interactions with the pkr234 Platform automatically as you navigate it.
3. Third-party sources: pkr234 may receive data about you from third-party identity verification providers, fraud prevention agencies, and payment processors where such data is necessary to fulfil our legal or contractual obligations to you.

4. Purposes of Processing

pkr234 processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your pkr234 account, including authenticating your identity when you log in.
• Service delivery: To provide you with access to the betting markets, casino games, and all other features of the pkr234 Platform.
• Payment processing: To process deposits to your pkr234 Wallet and to execute withdrawal requests to your nominated payment method.
• KYC and age verification: To comply with our obligation to verify that all users are 18 years of age or older and to confirm the identity of players before processing withdrawals.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other unlawful activity on the Platform.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to implement responsible gaming tools such as deposit limits and self-exclusion requests.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and product updates relating to pkr234, where you have consented to receive such communications. You may withdraw consent at any time by contacting [email protected].
• Platform improvement: To analyse aggregate usage data for the purpose of improving Platform performance, user experience, and the range of products available.
• Legal compliance: To fulfil obligations imposed on pkr234 by applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

pkr234 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and pkr234 — principally, the provision of the Platform services described in our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and lawful orders from competent authorities.
• Legitimate interests: Processing carried out in the legitimate interests of pkr234, including fraud prevention, platform security, and analysis of aggregate usage data for service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided freely given, specific, and informed consent. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

pkr234 does not sell your personal data to third parties. We share your data only in the following circumstances:

• Payment processors: We share financial data with third-party payment service providers (including JazzCash, Easypaisa, and partner banks) strictly to the extent necessary to process your deposit and withdrawal transactions.
• Identity verification providers: We share identity document data with certified KYC service providers for the purpose of age and identity verification.
• Fraud prevention agencies: We may share data with third-party fraud prevention and anti-money-laundering services to fulfil our legal obligations and protect the integrity of the Platform.
• Game software providers: Limited technical data (such as a session token and game-round identifier) is shared with game providers when you launch a game on pkr234, to the extent necessary for game functionality.
• Legal and regulatory authorities: We will disclose personal data to government bodies, law enforcement agencies, or courts where we are required to do so by law or where we believe disclosure is necessary to protect the rights, property, or safety of pkr234, its users, or the public.

All third parties with whom pkr234 shares personal data are contractually required to handle that data in accordance with applicable data protection standards and to use it solely for the specified purpose.

7. International Data Transfers

pkr234's platform infrastructure and some of its third-party service providers operate in jurisdictions outside Pakistan. Where personal data is transferred internationally, pkr234 ensures that appropriate safeguards are in place — including contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by pkr234. By using the Platform, you acknowledge that your data may be processed in jurisdictions outside your country of residence.

8. Data Retention

1. pkr234 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business necessity.
2. Transaction records, KYC documentation, and betting history are retained for a minimum of five (5) years following the closure of your account, in order to comply with anti-money-laundering obligations and to resolve any disputes that may arise.
3. If you request deletion of your account, pkr234 will anonymise or delete data that is not subject to a mandatory retention period. Data subject to legal retention requirements will be held for the applicable period and then securely deleted.
4. Marketing preference data is retained until you withdraw consent or close your account, whichever occurs first.

9. Cookies & Tracking Technologies

pkr234 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in to your pkr234 account during a session. These cannot be disabled.
• Functional cookies: Used to remember your preferences (such as language settings and preferred game categories) to personalise your experience on pkr234.
• Analytics cookies: Used to collect aggregate data about how users navigate pkr234, enabling us to identify and fix usability issues and improve Platform performance.
• Marketing cookies: Used to track the effectiveness of promotional campaigns associated with pkr234. These are only placed with your consent.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the pkr234 Platform from functioning correctly and you will not be able to log in or place wagers.

10. Your Data Rights

Subject to applicable law, you have the following rights with respect to your personal data held by pkr234:

• Right of access: You may request a copy of the personal data pkr234 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where there is no legitimate legal or contractual basis for its continued retention.
• Right to restriction: You may request that pkr234 restrict processing of your data in certain circumstances, such as while a dispute regarding data accuracy is resolved.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your data based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pkr234 at [email protected]. pkr234 will respond to all verified data rights requests within thirty (30) calendar days.

11. Children's Privacy

The pkr234 Platform is strictly intended for users who are 18 years of age or older. pkr234 does not knowingly collect personal data from individuals under the age of 18. If pkr234 becomes aware that personal data has been collected from a person under 18, the associated account will be closed immediately, all funds returned to the depositing payment method, any winnings forfeited, and the personal data deleted in accordance with our retention policy. If you believe a minor has registered an account on pkr234, please notify us immediately at [email protected].

12. Security Measures

1. pkr234 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include TLS encryption for all data transmitted between your browser and our servers, password hashing, and access controls that restrict internal staff access to personal data on a need-to-know basis.
2. pkr234 undergoes regular security assessments to identify and remediate vulnerabilities in Platform infrastructure.
3. Despite these measures, no internet-based system is completely secure. You are advised to use strong, unique passwords for your pkr234 account and to enable two-factor authentication. Do not share your login credentials with any third party.
4. In the event of a data breach that poses a high risk to your rights and freedoms, pkr234 will notify affected users and relevant authorities in accordance with applicable data protection law.

13. Third-Party Links

The pkr234 Platform does not include links to third-party websites. In the event that any third-party content or links are ever introduced to the Platform, pkr234 will not be responsible for the privacy practices or content of those third-party sites. This Privacy Policy applies exclusively to data collected through the pkr234 Platform at pkr234.app.

14. Changes to This Privacy Policy

pkr234 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. Where a material change is made, registered users will be notified by email to the address on file and/or by a prominent notice on the Platform prior to the change taking effect. Continued use of pkr234 following notification of a policy update constitutes your acceptance of the revised Privacy Policy. The effective date at the top of this page will always reflect the date of the most recent revision.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pkr234's handling of your personal data, please contact us:

Email: [email protected]

Please include "Privacy Request" in the subject line along with your registered mobile number or username. pkr234 aims to acknowledge all privacy-related correspondence within five (5) business days and to resolve substantive requests within thirty (30) calendar days.